At 5Besties INC, we design hats to last — but proper care makes all the difference. Follow these care instructions to keep your hat looking fresh, clean, and stylish for years to come.

General Hat Care Tips

• Handle with clean hands: Oils and dirt from your fingers can stain the fabric.
• Store properly: Keep hats in a cool, dry place. Use a hat box or hang it on a hook to maintain its shape.
• Avoid moisture: Keep hats away from rain and humidity when possible, especially wool and felt materials.

Cleaning Instructions by Material

Cotton & Polyester Hats

• Use a soft brush or lint roller to remove dust and dirt.
• Spot clean with a damp cloth and mild soap.
• Air dry only — avoid dryers and direct sunlight.

Wool & Felt Hats

• Use a soft-bristled hat brush to gently remove dust.
• Do not use water or soap — it may damage the material.
• If stained, take to a professional cleaner.

Straw Hats

• Wipe gently with a soft, dry cloth.
• Avoid getting the hat wet — moisture can cause straw to warp or crack.
• Store in a cool, dry space away from direct sunlight.

What to Avoid

• ❌ Do not machine wash or dry your hat.
• ❌ Avoid bleach, harsh detergents, or stain removers.
• ❌ Do not iron or apply direct heat.
• ❌ Never fold or crush your hat when storing.

Hat Reshaping Tips

If your hat loses its shape:

• Steam Gently: Hold the hat over a pot of steaming water and gently reshape it with your hands.
• Stuff and Rest: Use soft cloth or tissue paper to stuff the crown and let the hat sit overnight.

Protect Your Hat from Sun & Sweat

• Consider using a hat liner or sweatband to absorb moisture and prevent discoloration.
• For outdoor hats, apply a fabric protector spray to repel stains and UV damage.

Questions?

Need help with a specific material or care issue?
📧 Contact us at support@5besties.shop and we’ll be happy to assist you.

SHIPPING:

At 5Besties INC, we offer free shipping to the United States and the United Arab Emirates. Orders are processed within 1 to 3 business days, and shipping takes an additional 4 to 7 business days, totaling 5 to 10 business days for delivery. We provide tracking information via email once your order ships. For any issues, please contact us at support@5besties.com.

RETURN:

At 5Besties INC, we allow returns within 30 days of delivery for unused, unworn items in original packaging with tags attached. To initiate a return, contact us with your order number and reason. Customers cover return shipping costs unless the item is defective or incorrect. Refunds are processed within 5–7 business days after inspection. Certain items, like worn hats and clearance items, are non-returnable. For damaged items, contact us within 7 days for a replacement or refund.