FAQ
Welcome to our FAQ page! At 5Besties INC, we’re here to make your shopping experience smooth and enjoyable. Below you’ll find answers to some of the most commonly asked questions about our hats, orders, shipping, and more.
About Our Products
Q: What types of hats do you sell?
A: We manufacture and sell a wide range of hats including casual caps, fedoras, sun hats, beanies, and more. All products are designed with quality, comfort, and style in mind.
Q: Are your hats made in the USA?
A: Yes! All our hats are proudly designed and manufactured in the United States.
Q: Do you offer different sizes?
A: Most of our hats are available in standard sizes with adjustable features. Size details are included on each product page.
Orders & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping within the United States and the United Arab Emirates.
Q: How long does shipping take?
A: Orders are processed in 1–3 business days, and delivery typically takes 4–7 business days. Total estimated delivery time: 5–10 business days (Monday–Friday).
Q: Do you ship internationally?
A: Currently, we only ship to the United States and the United Arab Emirates.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking number and link.
Payments & Security
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption and all payments are processed securely through Shopify or trusted gateways.
Returns & Exchanges
Q: What is your return policy?
A: You can return unused, unworn items within 30 days of delivery. Please visit our Return & Refund Policy for full details.
Q: Can I exchange an item?
A: Yes! If you need a different size or color, we’ll gladly exchange your item once we receive the original.
Q: How do I request a return or exchange?
A: Email us at support@5besties.shop with your order number and reason. We’ll guide you through the process.
Product Care
Q: How do I take care of my hat?
A: Refer to our Care & Instructions page for detailed cleaning and storage tips to keep your hat in great condition.
Other Questions
Q: Do you offer gift wrapping or custom messages?
A: Not at the moment, but we're working on adding this feature soon!
Q: Can I cancel or change my order after placing it?
A: Please contact us as soon as possible at support@5besties.shop. If your order hasn’t shipped yet, we’ll do our best to make changes.
Q: How can I contact customer support?
A: Email us anytime at support@5besties.shop. Our team responds Monday–Friday, 9:00 AM – 6:00 PM (EST).
Still have questions?
Reach out to us at support@5besties.com — we're happy to help!